Privacy Policy

Privacy Notice - for contacts and clients we engage with 

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This privacy statement explains how we collect and use personal information about you. 

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Who we are 

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J Docherty & Sons Limited is the data controller and the data processor. J Docherty & Sons Limited will process personal data about you to the extent that this is required for performing the functions that you have asked us to carry out for you. 

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We confirm that we will comply with the provisions of the GDPR and the Data Protection Act 2018 when processing personal data about you and your family and that we have appropriate security measures in place. 

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What personal information we collect 

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We will collect that personal information that is necessary for us to provide you with the services you have requested. This information comprises, inter alia, personal details such as:

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full name and details of any changes 
date of birth 
address and details of any changes 
marital status 
return to work form where applicable 
passport and/ or driving licence details and other identifying information 

Where we collect personal information from 

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This information will be collected from yourself and, where available, from publicly available sources. 

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How we use your personal information 

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The purposes for which personal information is processed may include any or all of the following:

deliver services and meet legal responsibilities 
verify identity where this is required 
communication by post, email or telephone 
understand needs and how they may be met 
maintain records 
process financial transactions 
prevent and detect crime, fraud or corruption 
We will process your personal data in order to provide you with the services you have requested and to comply with our legal and regulatory obligations. We will also process your personal data for management and analysis purposes. 

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You will receive relevant updates from us, as part of our service offering on issues that may affect you or your business.

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If you do not provide your personal information

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In order to carry out the terms of this engagement you agree to provide us with your personal information and understand that failure to do so will negatively impact the services we provide.

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How long we retain your personal information for

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Any personal data we hold on you or your family will be stored securely on our systems for a period of time defined by our internal data retention policies. Generally, this will be for the duration of our engagement with you and thereafter for as long as is required by the law.

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Who we share your personal information with

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Your personal data may be processed by third parties for the purposes of:

• Specialist financial and taxation advice including fee protection services

• Secure document storage and disposal

• Accounting and taxation data processing via cloud based processing

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In relation to these organisations, we have in place a written contract which only permits them to use your data for specified purposes and in accordance with our instructions. The contract also requires that the organisation has in place appropriate security measures in relation to your personal data which are in line with our policies.

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Unless you have already informed us not to do so, we may contact you occasionally by mail or e-mail to share news and insights, or tell you about products or services we think you will find useful. To unsubscribe from receiving such communications, or to tailor your preferences, email info@dochertysmidlandcoaches.co.uk

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Using our website

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We may collect the following information from our website users.

•  Your visits and use of our website

•  Use of cookies

•  IP address,

•  location,

•  browser type,

•  referral source,

•  length of visit

•  number of page views

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The purpose for collecting this information is for:

• Information about the number of visitors and their use of the site will only be used for statistical purposes (in aggregate form) to improve our website’s usability and for marketing purposes.

• Provision of newsletters and/or other J Docherty & Sons Limited marketing materials

• Registering and/or subscribing to our website service

• Provision of other requested business information regarding our services

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Use of Cookies

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Cookies are used on this website. The use of cookies is now a standard operating procedure for most websites. If you are uncomfortable with the use of cookies, you will have the option to opt-out of receiving them; however, you may find other functionality in the site impaired. After termination of the visit to our site, you can always delete the cookie from your system. More information about cookies can be obtained at www.aboutcookies.org or www.allaboutcookies.org.
Third-party vendors, including Google, use cookies to serve ads based on a user’s past visit to the J Docherty & Sons Limited site.

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Cookies

What are Cookies?

Cookies are text files containing small amounts of information, often including a unique identifier, which are downloaded to your computer when you visit a website - if your browser preferences allow it. Cookies are then accessed by the originating website on each subsequent visit. Cookies are useful because they allow a website to recognise a user’s computer.

How are cookies used on our website?

The cookies we use are there to allow you to perform the services you require and to assist us in providing a better website for our users. We do not use cookies to store information that identifies you as an individual. Details on cookies used are provided below. We encourage you to accept the cookies we serve. However, if you wish to restrict or block the cookies which are set by our or any other website, you can do this through your browser settings. Please see the ‘How to control and delete cookies’ section for more information.

Google Analytics

We use Google Analytics cookies to hold information about your visit to our site. This helps us better identify the use and popularity of our services and how successfully the website is functioning. If you do not wish us to do this, you can opt out of the Analytics service by installing an add-on for your browser. This can be found at http://tools.google.com/dlpage/gaoptout. Alternatively you can delete/restrict the cookies as for any other cookie - see ‘How to control and delete cookies’ for more information.

Types of cookies

Session cookies are created temporarily when a user visits a website. Once the user leaves the site/closes the browser, the session cookie is deleted.  A persistent cookie file remains on the user’s computer and is re-activated when the user visits the website that created that particular cookie. These cookies expire after a certain period (set in the file), or can be removed manually.

Classification of cookies

The cookies on this website have additionally been categorised based on the categories found in the International Chamber of Commerce (ICC) UK Cookie Guide:

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Strictly necessary cookies: These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.

Performance cookies: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identify a visitor. All information these cookies collect is aggregated and therefore anonymous.

Functionality cookies: These cookies allow the website to remember choices you make [such as your username, language or the region you are in] and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages you can customise. They may also be used to provide services you have asked for such as watching videos or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

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Targeting/advertising cookies: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of time you see an advertisement as well as help measure the effectiveness of the advertising campaign.

Cookies used on our website

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PHPSESSID: This cookie is part of the scripting language that runs our site, and allows information to be passed between pages as you navigate through the site. For instance, should you use the online booking enquiry form, if you need to go back and correct any information on the form, this cookie helps by ensuring you don't have to type in all the information again. This cookie does not store any personally identifiable information and is deleted when you close your browser.

Strictly necessary cookie - Session cookie - disappears when the user closes the browser.

_utma: Google Analytics. Used by Google Analytics to track user count of visits to a site, when a first visit was, and a last visit.

Performance cookie - Persistent cookie, lasts for 2 years

_utmb: Google Analytics. Used by Google Analytics to track exactly when a user visits a site.

Performance cookie - Persistent cookie, lasts for 30 minutes

_utmc: Google Analytics. Used by Google Analytics to track exactly when a user leaves a site.

Performance cookie - Session cookie - disappears when the user closes the browser.

_utmz: Google Analytics. Used by Google Analytics to track how a user got to this site (where from), what link was used, what part of the world.

Performance cookie - Persistent, lasts for 6 months.

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Cookieconfirmed: We ask a question about if you’re happy for us to use cookies on our site.  This cookie stores your answer to that question so that we don’t have to keep asking you it every time you visit.

Strictly necessary cookie - Persistent, lasts for 90 days.

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How to control and delete cookies

You can manage cookie usage through your browser settings. The help function in your preferred browser should provide you with the correct information. Some browsers provide helpful cookie guides:

• Chrome: https://support.google.com/chrome/bin/answer.py?hl=en&answer=95647&p=cpn_cookies

• Firefox: http://support.mozilla.org/en-US/kb/Cookies

• Internet Explorer: http://support.microsoft.com/kb/278835

• Safari 5 for Mac: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html

• Opera: http://help.opera.com/Linux/10.50/en/cookies.html

Alternatively, http://www.allaboutcookies.org provides advice on how to do this, and further information on cookies and how to manage them.

N.B. In the case of some mobile devices, it may be necessary to consult the device’s instruction manual to manage cookies effectively.
 

Need more information?

If you have any questions or comments about our cookie policy, please contact us by emailing info@dochertysmidlandcoaches.co.uk

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The Recipients of personal data

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Information provided by you will be stored securely, kept strictly confidential, and will not be disclosed to any third party without your explicit consent, with the following exceptions:

• In order to give you the information and advice that you require we may need to disclose your information to regulatory authorities.

• Our compliance advisers, and our regulatory body may require us to disclose certain client details to them in the normal course of their duties.

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Your rights

Access to your information – You have the right to request a copy of the personal information about you that we hold.

Correcting your information – We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information – You have the right to ask us to delete personal information about you where:

• You consider that we no longer require the information for the purposes for which it was obtained.

• We are using that information with your consent and you have withdrawn your consent – see Withdrawing consent to using your information below.

• You have validly objected to our use of your personal information – see Objecting to how we may use your information below.

• Our use of your personal information is contrary to law or our other legal obligations.

Objecting to how we may use your information – You have the right at any time to require us to stop using your personal information for direct marketing purposes. In addition, where we use your personal information to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.

Restricting how we may use your information – In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where this is no longer a basis for using your personal information but you don't want us to delete the data. Where this right to validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Automated processing – If we use your personal information on an automated basis to make decisions which significantly affect you, you have the right to ask that the decision be reviewed by an individual to whom you may make representations and contest the decision. This right only applies where we use your information with your consent or as part of a contractual relationship with you.

Withdrawing consent using your information – Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.

Please contact us in any of the ways set out in the Contact information and further advice section if you wish to exercise any of these rights.

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Changes to our privacy statement

We keep this privacy statement under regular review and will place any updates on this website. Paper copies of the privacy statement may also be obtained directly from us.
This privacy statement was last updated on 23 May 2018.

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Contact information and further advice

You have the right to complain about the processing of your personal data and in the first instance please send any concerns you have to our Privacy and Compliance Manager via perth@wkca.co.uk and we will do our best to help you.

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Complaints

We seek to resolve directly all complaints about how we handle personal information but you also have the right to lodge a complaint with the Information Commissioner's Office, whose contact details are as follows:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, Cheshire, SK9 5AF
Telephone - 0303 123 1113 (local rate) or 01625 545 745
Website - https://ico.org.uk/concern